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Shipping & Returns

Shipping Policy

• General Processing Time: Most orders ship within 1–2 business days. Custom orders may take longer.

• Carriers: Standard shipping is via FedEx or UPS Ground. Larger equipment requiring LTL freight requires a custom quote—call us at 610-419-2068.

• Delivery Area: We ship within the Continental U.S. (No PO Boxes). Orders to Alaska & Hawaii require a custom quote.

• Transit Times: Ground shipping delivers in 3–7 business days depending on location. Freight deliveries may vary.

• Damaged Shipments: Inspect orders immediately. Shipping damage must be reported within 2 calendar days. After that, claims must be filed directly with the carrier.

• Lost Returns: Customers are responsible for return shipments until received and inspected by us.

Returns & Exchanges

• Return Window: Returns or exchanges must be requested within 60 days of delivery.

• Condition: Items must be in like-new condition, with original packaging, manuals, and all accessories.

• Packaging: Keep all packaging until you are sure you’ll keep your scale. Returns without original packaging may incur higher restocking fees.

• Fees:
  
  
  • Standard items: 20–50% restocking fee (depending on condition).
  
  
  • Mis-ordered, canceled, or opened items not in resalable condition may incur higher fees.
  
  
  • Shipping costs are non-refundable.
  
  
  

• Non-Returnable Items:
  
  
  • Custom-built products
  
  
  • Calibrated weights & weight sets
  
  
  • Used equipment
  
  
  

• Exchanges: Defective items will be replaced at no cost. Exchanges for other products may reduce or waive restocking fees.

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or under warranty.

Refunds

• Approved refunds are processed within 5–7 business days back to your original payment method.

• If a return is denied (damage, missing parts, or excessive wear), you will be notified immediately.